When you configure your Business Settings, add your email address in the BCC email field and you will automatically receive copies of all emails sent to your customers such as project estimates, invoices, and receipts.
If you receive a copy and your customer says they did not, check the recipient email address to make sure it was entered correctly. If there was a typo, you can correct the address and resend. If you do not see any mistakes, we recommend asking them to check their junk or spam folder.
Customer questions are also a great reason to receive copies of the emails. Someone may need you to clarify an invoice or they may ask you to modify a bid. It is always helpful to see exactly what they are looking at when answering those questions or addressing concerns.
If you find the extra emails in your inbox are not helpful and create too much noise, simply remove your email address from the BCC email field.