Configure a link that will direct your customer to your existing business review website to post a review.
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Summary of Essential Steps
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Why ask for online reviews
The best way to generate more business is to ask customers to share their experience with others. Online reviews help to build trust and credibility.
When customers are happy with your work, they want to help your business grow by sharing their experience with others. These recommendations are the first thing potential customers look for when doing their research.
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Enable your online review link
- If you are on desktop, go to the left sidebar. If you are in the mobile app or in a web browser on a mobile device, go to the hamburger menu in the upper left corner.
- Click on Settings.
- Click on Online Review Link.
- Change the toggle for Email Review Link to On.
- Use the default message or create your own.
- Add your Review Page URL Link. This is your preferred review provider's reviews page link where customers would post feedback.
- Click Save.
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Send review requests
After you turn on the online review link, your review request message and link will automatically appear at the bottom of every receipt.
You will also be able to send an on-demand email to ask a happy customer to review your business online. The link is automatically placed in the center of the message, but wording is completely customizable with formatting options.
- Go to Customers.
- Locate the customer you want to email.
- Click the magnifying glass to view the customer record.
- If you are in the mobile app or in a web browser on a mobile device, click Actions in the upper right corner.
- Click Request Online Review.
- Use the default subject line or create your own.
- Use the default greeting, message, and salutation or create your own.
- Click Preview Email.
- Click back to make changes or click Send Request to send.
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