Welcome, we are so excited to work with you! Before we go any further, we would like to take a moment to introduce you to your support team and make sure you know what a pleasure it is for us to work with you every day!
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We strive to provide the most courteous and professional service while handling your issues in a timely matter. We live by our company's core values every day:
- Honesty & Integrity
- Excellence
- Customer Focused
- Passionate
- Professional
- Charitable
We hope that is reflected in every interaction with our team. When you call our offices during business hours, there are no frustrating phone trees with endless lists of prompts to remember and navigate. A live person always answers. If you ever have to leave a voicemail, be assured that you are our priority and someone will return your call as soon as the message is received.
What to expect
Here are just a few ways you can quickly connect with our team:
- Email us at support@project2payment.com
- Call us at 1-855-447-7543 (Monday-Friday, 8am-5pm central time)
- Online anytime at https://support.project2payment.com
Please reach out anytime there are questions or concerns; we are happy to help! Here are some of the most common reasons why we hear from people:
- Password resets and unlocks
- Deposit and billing questions
- Account changes (bank accounts, company name, contacts)
- Training
- Reporting
We use a ticketing system, which is more efficient and convenient. As soon as you send an email, every message is assigned a ticket number. This makes for easier tracking and gives you a point of reference if reaching back out or calling in to follow up on a support request. You will also receive an immediate automatic reply so you know your message was successfully delivered. Most replies are sent within one business hour. We utilize a full team of specialists to ensure someone is always available. This means the fastest possible response for you.
We want your feedback!
If you have contact with our Support Team, you can expect an opportunity to rate our level of service. We partner with Stella Connect to offer survey emails that are designed to be quick and effortless. You can rate the person you worked with on a scale from 1-5 based on the individual team member's overall performance and provide comments. All comments are reviewed by management so please don't be afraid to share if you see there are areas where we need to improve.