The Payment Returns report in your merchant portal is a list of all eCheck (ACH) payments that were returned by the account holder's bank. Funds were not able to be collected from the bank account so you will need to reach out to your customer to collect another payment.
- Go to the Payments section in the left sidebar.
- Click Payment Returns.
- The return code will tell you what the exact issue was so you can help your customer to resolve the issue with their bank before another payment is attempted.
- Click the transaction to be taken to the transaction details page for more information about the payment.