Accept Liability - selecting accept liability as the response to a cardholder dispute means you agree the original payment should not have been charged and should be reversed to the cardholder's account.
ACH (or eCheck) - an electronic transfer of funds from the customer's bank account across the Automated Clearing House network.
ACH Return - the ACH network was not able to collect funds from the account holder's bank account to deposit into the merchant's bank account. Reasons may include invalid account information, insufficient funds, frozen account, closed account, and payment not authorized because it was stopped by the account holder.
Card Brand - the credit card brand the cardholder's account is associated with (Visa, MasterCard, Discover, American Express).
Cardholder - the account holder of a credit card account.
Chargebacks (Disputes) - a customer contacts their issuing bank to dispute a charge to their credit card. If successful, the merchant is debited the full amount charged to the card and the funds are returned to the cardholder's account.
Copy Transaction - a button in the transaction details screen that allows you to create a brand new payment using the saved information from a previous payment instead of keying payment information again.
Debits- the total dollar amount of all previous debits now being applied to the current disbursement.
Disbursements - deposits made to your bank account from the merchant account.
Disbursement ID - a unique ID number assigned to each disbursement.
Disbursement Trace Number - a unique identifier assigned to each disbursement that can be used to track the transfer of funds if necessary.
Disbursement line item totals - a breakdown of all items included in the deposit.
Disputes (Chargebacks) - a customer contacts their issuing bank to dispute a charge to their credit card. If successful, the merchant is debited the full amount charged to the card and the funds are returned to the cardholder's account.
Dispute Status - Open means a final decision has not been made so a response can still be submitted. Closed means the listed outcome is final and no further responses can be submitted. Won means the case was decided in your favor. Funds are not returned to the cardholder and your deposit is not reversed. Lost means the case was awarded in the cardholder's favor.
Fees- the total cost to the merchant for processing a transaction.
Issuing Bank - the bank that issued the credit credit card to the customer.
Not Disbursed - the total dollar amount that was not funded in a disbursement, due to different possible reasons.
Refund - a payment is reversed. Funds are returned to the customer and the merchant is debited.
Representment - the response you send to the issuing bank when a transaction is disputed.
Response Due Date - the last date you are able to respond to a dispute to prove the payment was a legitimate sale.
Retrieval Request - this is not a formal dispute but the cardholder has reached out to their issuing bank for more information about a transaction. This is typically clarification of what was purchased or a request for supporting documentation for the payment. No funds are returned to the cardholder, however, failure to respond to a retrieval request could result in the case status being escalated to a dispute.
Rollovers - the balance amounts that may be under one penny ($0.005 as an example) that may be assessed from fees that are percentage based.
Sale - funds received in exchange for goods or services.
Transaction ID - a unique identifier assigned to each transaction at the processing bank.
Withdrawal Failures - any previous withdrawal requests that have failed.
Withdrawals - funds sent from the merchant account to your bank account.