Surcharge Settings

In This Article

• Understand the rules and regulations
• Request to add surcharging
• Enable surcharging

Understand the rules and regulations

It is imperative that you understand and adhere to all federal and state laws and all card brand surcharging rules before turning it on. Keep in mind that surcharging rules vary by state. 

• General Surcharging Information
• Visa - Rules for Merchants
• Mastercard - Rules for Merchants
• Research your state's specific rules to ensure compliance
• Learn more here or on our blog

Request to add surcharging

Surcharging is an option that is available for all accounts; however, it is not automatically applied. Instead, it can only be added upon request by the account holder. This means that if you wish to enable surcharging on your account, you will need to specifically ask for this feature to be activated. 

If you want to pass credit card fees to your customers, click here and complete the form to have our support team add the surcharging feature to your account.

Enable surcharging

Once added, you can turn it on and off in Settings.

1. If you are on desktop, go to the left sidebar. If you are in the mobile app or in a web browser on a mobile device, go to the hamburger menu in the upper left corner.
2. Click Settings.
3. Click the Payment Settings tile.
4. Change the Surcharging toggle to On. When set to On, surcharging will apply to all eligible payments.
5. Enter the percentage rate you intend to apply to all eligible credit card payments. The amount of the surcharge can be no more than the cost of acceptance and no more than 3%, whichever is lower. State and/or local laws supersede card brand rules.
6. Click Save.