It is important to keep a close eye on dispute activity to make sure you are responding to all cases in a timely manner. From within the merchant portal, go to the Payments section in the left sidebar and click Disputes to see your list of chargebacks.
The Dispute Details window located below the Dispute response option shows important information such as: Dispute Status, Dispute Case ID, Dispute Reason, Response Due Date, and Customer Info.
The Status will tell you if the case is open or closed and, if closed, whether you won or lost.
- New notifications are unread.
- Once you click on the dispute to view details, the case will be marked as read. If you do not have time to respond now and you want to come back later, click the Mark as Unread button so the dispute will appear as a "new" notification the next time you login to the portal.
- Use the Column View button to customize the columns that appear in your view. Return to the default view anytime or save custom views.
It is very important to pay close attention to response due dates to ensure your response is accepted by the credit card company.