Skip to main content

Cancel Subscription

In This Article

Cancel subscription

To schedule cancellation of your subscription at the end of your billing cycle, follow the steps below.

  1. If you are on desktop, go to the left sidebar. If you are in the mobile app or in a web browser on a mobile device, go to the hamburger menu in the upper left corner.
  2. Click on Settings.
  3. Click on Subscription Settings.
  4. Scroll all the way down to the bottom of the page and click Cancel. 
  5. Select the best-fit reason from the pop-up menu.
  6. Click to confirm your cancellation.

You should receive an email within 1 business day confirming your cancel request. If you do not receive an email, reach out to Support to confirm the request was successfully submitted.

Closing the merchant account

If you have payments enabled and you cancel the subscription, the merchant account will close 14 days after your subscription end date. 

If you change your mind before the merchant account is closed, please contact Support right away to let us know. We will make sure the merchant account stays open.

Reactivate your account

If you change your mind, we make it easy to come back! See Re-activate your account for step-by-step instructions. 

You should receive a welcome back email within 1 business day. If you had payments enabled before the subscription was canceled, reply to the email to confirm if the merchant account is still active. If not, Support will walk you through what is needed to reopen the account. Please keep in mind that any significant changes to your business since the closure may require additional paperwork to re-enable payments.