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Payouts (Deposits)

In This Article

Where to find deposit information

Deposit details are tracked in your merchant account. 

  1. If you are on desktop, go to the left sidebar. If you are in the mobile app or in a web browser on a mobile device, go to the hamburger menu in the upper left corner.
  2. Click on Merchant Portal.
  3. A new window will open with the login page for your merchant account. Enter the username and password for your merchant portal login. This is different than the primary login you use to access Project 2 Payment. (See The Merchant Portal requires its own username and password for more information)
  4. Click Log In.
  5. Go to Payouts in the left sidebar.

The Payouts section shows the amount available for funding in your Account Balance and your payout history.

Account Balance

Account Balance confirms the total amount of available funds that can be released to your bank account. Click the Account Balance button to view all entries, processed and pending, that make up your running balance.

  • Available - the sum of all settled transactions that are ready to be released to your bank account minus any held funds. Processing fees will be deducted from this amount when the payout is processed.
  • Reserved - in the event of a risk hold, funds are held until the issue has been resolved. If you have not already received a notice from our support team about what happened and what is needed to resolve the issue, please email us at support@project2payment.com for details.
  • Pending - the sum of any items that are still processing and have not been finalized yet.
  • Total - the sum of your available, pending, and reserved funds.

Funding is set up for daily payouts (does not include weekends and holidays). If your Account Balance is greater than $10, a new payout should generate at approximately 6pm eastern time. Most payouts process same day, so you will see the funds in your bank account on the next business day (See Deposit Timing for more information).

Payout History

This table is a snapshot of your previous payouts including the date the deposit release was created, the bank account where funds are going, the status of the payout, and the total amount sent. Once the payment is processed, you can click the button to view details for a breakdown of the amount.

Viewing the details of your deposit

Click the Payout Details button to view a detailed breakdown of the funds transferred to your account. Details include original transaction amounts, applied processing fees, and rollover or held funds.

  • Sales - the total dollar amount of your sales during the selected date range.
  • Refunds - the total dollar amount of your refunded transactions.
  • Miscellaneous Fees - the total dollar amount of all fees applied to all transactions during the selected date range. (Learn more about Fees)
  • Chargebacks - the total dollar amount in disputes before the withdrawal is disbursed.
  • Rollovers - balance amounts that may be under one penny ($0.005) due to fees that are percentage based.
  • Not Paid Out - the total dollar amount not disbursed, due to different possible reasons.

Click the Download button in the upper right corner of the page to export payout details in .csv or .xls format for further reconciliation with other systems.

Payout Returns

This table provides a list of any deposit attempts that failed to transfer and were returned by your bank. The reason for the return is provided in the Return Code column so you know what action is needed to resolve the issue.