Deposit details are tracked in your merchant account.
- Click Merchant Portal in the left sidebar (desktop) or hamburger menu (mobile) or click here.
- A new window will open with the login page for your merchant account.
- Enter the username and password for your Merchant Portal Login. This is different than the primary login you use to access Project 2 Payment. (See Why two logins? for more information)
- Click the Log In button.
- Go to Payouts in the left sidebar.
- Account Balance confirms the total dollar amount in your current account balance. Click the Account Balance button to view all entries, processed and pending, that make up your running balance.
- Payout Schedule is your active payout schedule. You should see 100% Daily. This means we check for available funds to release daily and 100% of the payout amount after fees is released.
- Next Payout Details shows details for the next scheduled payout. If you are on a daily schedule, you should see a payout for today (up until 6pm eastern time). If there are no funds to release, the payout amount will be $0.00. (See Deposit Timing for more information)
Payout History
This table is a snapshot of your previous payouts including the date the deposit release was created, the bank account where funds are going, the status of the payout, and the total amount sent. Once the payment is processed, you can click the button to view details for a breakdown of the amount.
Payout Details
- Download - export payout details in .csv or .xls format for further reconciliation with other systems.
- Sales - the total dollar amount of your sales during the selected date range.
- Refunds - the total dollar amount of your refunded transactions.
- Miscellaneous Fees - the total dollar amount of all fees applied to all transactions during the selected date range. (Learn more about Fees)
- Chargebacks - the total dollar amount in disputes before the withdrawal is disbursed.
- Rollovers- balance amounts that may be under one penny ($0.005) due to fees that are percentage based.
- Not Paid Out - the total dollar amount not disbursed, due to different possible reasons.
Payout Returns
This table provides a list of any deposit attempts that failed to transfer and were returned by your bank. The reason for the return is provided in the Return Code column so you know what action is needed to resolve the issue.