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Processing fees

All transaction fees are deducted from the payout instead of waiting to debit your bank account one lump sum every month. Once a payment has funded, you can view the fees in the Merchant Portal.

In This Article

Look up the fees deducted from a payout

The fee breakdown on a payout is only available if the status is Processed.

  1. If you are on desktop, go to the left sidebar. If you are in the mobile app or in a web browser on a mobile device, go to the hamburger menu in the upper left corner.
  2. Click on Merchant Portal.
  3. A new window will open with the login page for your merchant account.
  4. Enter the username and password for your merchant portal login. This is different than the primary login you use to access Project 2 Payment. 
  5. Click Log In.
  6. Click Payout in the left sidebar.

Locate the specific payout in the Payout History list and click the Payout Details button in the right. Within the Payout Details page, you will see the fees bucketed by type: sales, refunds, miscellaneous fees, rollovers from last disbursement, and items not paid out.

Click any section to expand to reveal a detailed breakdown of each amount. You will notice that the expanded list of sales shows the total fee deducted from each transaction, but this is for reporting purposes only. The debit amount on the Sales line is $0.00. The total amount deducted for fees is listed in the Debit column of the Miscellaneous Fees line. If you expand that section, you will see the breakdown of every fee.

Sometimes there is an amount less than one penny ($0.005 as an example) left in your account balance after a deposit due rounding down percentage based fees. When this happens, the fractional amount is added to the next deposit and reporting in the Rollover from last disbursement section.

The amount that is held in the account balance and not funded due to rounding down percentage based fees is reported in the Note Paid Out section.

How the payout fee is assessed

The $0.50 per payout fee is assessed after a payout is successfully completed. Therefore, it will appear in the details of your next deposit. This means you will not see a $0.50 payout fee under Miscellaneous Fees in the details of your first deposit. This is also why you usually see -$0.50 in your Account Balance right after a payout.

Look up the fee breakdown of a transaction

  1. If you are on desktop, go to the left sidebar. If you are in the mobile app or in a web browser on a mobile device, go to the hamburger menu in the upper left corner.
  2. Click on Merchant Portal.
  3. A new window will open with the login page for your merchant account.
  4. Enter the username and password for your merchant portal login. This is different than the primary login you use to access Project 2 Payment. 
  5. Click Log In.
  6. Click Payment History in the left sidebar.
  7. Locate the payment and click on it to view details
  8. Within the Transaction Details grid, click Fees in the left sidebar. Information on this screen confirms the transaction amount, status, fees paid, and net funded.

See Fee Reporting to learn more about additional reports.